Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

Personal Information:

• Name and email address
• Payment information (processed securely through Stripe)
• Communication preferences

Usage Information:

• Website usage patterns and preferences
• Search queries and notification settings
• Device information and IP address
• Browser type and version

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Machu Picchu ticket notification service
• Send you ticket availability notifications via email or push notifications
• Process payments and manage your subscription
• Communicate with you about service updates, support, and promotional offers
• Improve our website and services
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers:

• Stripe: For secure payment processing
• Amazon SES: For email delivery
• MongoDB Atlas: For secure data storage

Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage and performance
• Provide personalized content

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account or request deletion
• Payment information: As required by financial regulations (typically 7 years)
• Usage data: Up to 2 years for analytics purposes
• Communication logs: Up to 1 year for support purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our platform

Your continued use of our service after any changes constitutes acceptance of the updated policy.

11. Contact Information